Employment Opportunities

Customer Service Representative

LOCATION

Spartanburg, SC

SCHEDULE

Full-Time

JOB DESCRIPTION

The Customer Service Representative will play a crucial role in ensuring customer satisfaction by effectively managing inquiries, processing orders, and providing exceptional service to our clients in the pharmaceutical industry. This position reports directly to the Customer Service Manager and involves collaboration with various departments to uphold the highest standards of customer care.

RESPONSIBILITIES

• Conducts telephone communication with customers
• Assists customers with price checks and item information
• Addresses customer issues regarding operations, delivery, billing, and various special projects (including DME)
• Executes all phases of order entry
• Receptionist Back-up
• Must be available from 9 am to 6 pm

QUALIFICATIONS

• 2 years of pharmacy experience desired
• Pharmacy Technician Certification preferred
• Intermediate computer knowledge required
• Excellent telephone communication skills
• Possess a friendly and outgoing demeanor
• Present a positive and professional approach that reflects Smith Drug Company’s customer-friendly culture

RPG/iSeries Developer

Department: Information Technology

Reports To: Director, ERP/EDI Application Development

FLSA Status: Exempt

Summary: The iSeries Developer is responsible for developing and maintaining IBM iSeries software applications critical to the operations of Smith Drug Company. This role involves researching, designing, documenting, and modifying software specifications throughout the production lifecycle. The developer will analyze and amend software errors in a timely and accurate manner, providing status reports as required. The role also includes unit testing independently or with minimal direction, adhering to all IT established methodologies, standards, and guidelines. Additionally, the developer will provide technical oversight and assist with the design and development of projects.

Essential Duties and Responsibilities:

• Participate in the exploration, implementation, testing, and maintenance of new technology.
• Support existing iSeries programs and jobs.
• Troubleshoot, perform performance tuning, and write technical specifications from functional design specifications.
• Perform program design, coding, testing, development, and documentation activities for highly complex and/or multiple inter-related applications.
• Develop technical specifications, development approaches, and time requirements for average to large size projects or packaged software implementation.
• Participate in integration, training, and implementation activities.
• Report status updates accurately to IT and/or business leaders.
• Mentor and/or provide on-the-job training to less experienced developers.
• Proactively assist others in achieving the organization’s objectives.
• Coordinate efforts with database administrators, network infrastructure personnel, Systems Development, and Helpdesk.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Demonstrated knowledge of distribution business processes is a plus.
• Proficient in RPG IV, RPG Free, ILE, CL, CLLE, SQL.
• Analytical: Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Technical Skills: Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Innovation: Generates suggestions for improving work; develops innovative approaches and ideas.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Bachelor’s degree in information technology, information systems, computer science, or a related field.
• Minimum of five years’ experience.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

Inclement Weather: This is a non-essential job during inclement weather.

Warehouse Support (Milton, VT)

Full Time, On-Site, 2^nd Shift, Sunday - Thursday
Some part time positions are available on 2^nd shift.

JOB RESPONSIBILITIES

• Working the pick pack line
• Working on the loading/shipping dock
• Operating a cherry picker
• Conducting physical inventory
• Restocking product
• Other duties as assigned

REQUIREMENTS

• You must be able to lift 50 pounds
• This job is very physically demanding, and includes continuously walking/moving around, squatting, bending, and reaching over your head
• Able to work quickly in a fast-paced warehouse environment